Privacy policy
Last updated: May 4, 2026
ELAIA operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience.
ELAIA is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy explains how we collect, use, store, process, and disclose your personal information when you visit our website, use our Services, make a purchase, or otherwise communicate with us.
By using or accessing our website and Services, you acknowledge that you have read and understood this Privacy Policy.
1. Data Controller
Personal data collected through this website is processed by:
Abeer Korabi / ELAIA Jewelry
Address: Kozyatağı Mah. Şemsettin Günaltay Cad. Denli Apt B Blok No:92 İç Kapı No:8 Kadıköy / Istanbul / Türkiye
Email: elaiajewelry.e@gmail.com
Phone: +90 537 846 20 40
For the purposes of Turkish Personal Data Protection Law No. 6698, also known as KVKK, ELAIA Jewelry acts as the data controller for the personal data processed through this website, unless otherwise stated.
2. Personal Information We Collect or Process
When we use the term “personal information,” we refer to information that identifies you or can reasonably be linked to you.
Depending on how you interact with our website and Services, we may collect or process the following personal information:
- Full name
- Email address
- Phone number
- Shipping address
- Billing address
- Payment and transaction information
- Products viewed, added to cart, purchased, returned, exchanged, or cancelled
- Communications with us, including customer support messages
- IP address
- Device, browser, and network information
- Website usage information
- Account information, if you create an account
We do not intentionally collect unnecessary personal data.
3. Sources of Personal Information
We may collect personal information from the following sources:
- Directly from you when you place an order, create an account, contact us, or provide information through the website
- Automatically when you visit or use the website, including through cookies and similar technologies
- From service providers that help us operate the store
- From Shopify, payment providers, shipping providers, and other technical service providers where necessary
4. How We Use Your Personal Information
We may use your personal information for the following purposes:
Order Processing and Fulfillment
We use your personal information to process payments, fulfill orders, arrange shipping, provide order updates, manage returns and exchanges, and provide customer support.
Providing and Improving the Services
We use your information to operate, maintain, personalize, and improve our website and shopping experience.
Payment Processing
Payment information may be processed by payment providers such as iyzico, Shopify, or other payment service providers available at checkout.
Shipping and Delivery
We share necessary order and delivery information with shipping providers in order to deliver your order.
Customer Support
We use your contact and order information to respond to your questions, requests, complaints, and support inquiries.
Marketing and Communications
Where you have given consent, we may use your information to send marketing communications, campaign updates, or promotional messages.
You may unsubscribe from marketing emails at any time using the unsubscribe link in the email.
Security and Fraud Prevention
We may process personal information to detect, prevent, or investigate fraud, unauthorized activity, illegal activity, or security issues.
Legal Obligations
We may process your personal information to comply with applicable laws, regulations, tax obligations, legal requests, or official authorities.
5. Legal Basis for Processing
Your personal information may be processed based on the following legal grounds:
- Performance of a contract, including processing and fulfilling your order
- Compliance with legal obligations
- Legitimate interests, including store security, fraud prevention, customer support, and service improvement
- Explicit consent, especially for marketing communications where required
6. How We Disclose Personal Information
We may disclose your personal information to third parties only where necessary and for legitimate purposes, including:
- Shopify, as our ecommerce platform provider
- Payment providers, including iyzico or other payment processors
- Shipping and logistics companies
- Technical service providers
- Data analytics and website service providers
- Customer support providers
- Marketing service providers, where applicable and where consent has been given
- Legal authorities, where required by law
Personal data is never sold or shared for unrelated purposes.
7. Relationship with Shopify
Our store is powered by Shopify.
Shopify collects and processes personal information about your access to and use of our store in order to provide and improve the Services. Information you submit through the store may be transmitted to and shared with Shopify and third parties that may be located in countries other than where you reside.
Shopify may also process personal information in connection with enhanced ecommerce features, analytics, fraud prevention, and personalized shopping experiences.
To learn more about how Shopify processes personal information, you can review Shopify’s Consumer Privacy Policy at:
https://privacy.shopify.com/en
8. Cookies
This website uses cookies and similar technologies to improve user experience, operate the website, remember preferences, analyze traffic, and support marketing and advertising activities.
You can disable or delete cookies through your browser settings. However, disabling cookies may affect some website features or functionality.
9. Third-Party Websites and Links
Our website may contain links to third-party websites or platforms.
If you click on third-party links, you should review their own privacy policies and terms. We are not responsible for the privacy practices, security, or content of third-party websites.
10. Children’s Data
Our Services are not intended for children.
We do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you believe that a child has provided us with personal information, please contact us so we can take appropriate action.
11. Security and Retention
We take reasonable measures to protect personal information. However, no method of transmission or electronic storage is completely secure.
We retain personal information only for as long as necessary for the purposes described in this Privacy Policy, including order fulfillment, customer support, legal obligations, dispute resolution, accounting, tax, and operational needs.
12. Your Rights
Depending on where you live and applicable law, including KVKK, you may have the right to:
- Learn whether your personal data is being processed
- Request information about the processing of your personal data
- Access your personal data
- Request correction of incomplete or inaccurate data
- Request deletion or destruction of your personal data where applicable
- Object to certain processing activities
- Withdraw consent where processing is based on consent
- Request information about third parties to whom your data has been transferred
You may exercise these rights by contacting us at:
elaiajewelry.e@gmail.com
We may need to verify your identity before processing your request.
13. International Transfers
Because our store is powered by Shopify and may use international service providers, your personal information may be transferred, stored, or processed outside the country where you live.
Where required, such transfers are carried out using appropriate legal safeguards.
14. Complaints
If you have concerns or complaints about how your personal information is processed, please contact us at:
elaiajewelry.e@gmail.com
Depending on where you live, you may also have the right to contact your local data protection authority.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs.
Updates will be published on this page with a revised “Last updated” date.
16. Contact
For questions about this Privacy Policy or your personal data rights, please contact us:
ELAIA Jewelry
Email: elaiajewelry.e@gmail.com
Phone: +90 537 846 20 40
