Refund policy

Return & Refund Policy

At ELAIA Jewelry, customer satisfaction is important to us. You may request a return under the conditions below.

You may request a return within 14 days from the date you receive your order.

To be eligible for a return, the item must be:

Items that show signs of use, damage, or missing packaging cannot be accepted for return.

For hygiene reasons, earrings cannot be returned or exchanged, unless they arrive damaged, defective, or incorrect.

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.

In this case, we will review the issue and offer a replacement, exchange, or refund where appropriate.

Once your return request is approved, the returned item will be inspected after it reaches us.

If the return meets the conditions above, your refund will be processed to your original payment method.

Please note that shipping fees are non-refundable unless the return is due to a damaged, defective, or incorrect item.

Unless the item is damaged, defective, or incorrect, return shipping costs are the responsibility of the customer.

For international returns, the customer is also responsible for any customs fees, duties, or additional shipping-related costs.